PRIVACY AND TERMS
A.B.N. 97 605 610 455 Graina PTY LTD trading as Graina
We take privacy of our customers very seriously, we collect and use your personal information as per below.
Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.
COLLECTION OF PERSONAL INFORMATION
Graina does not sell, share or trade your personal information that is collected online with any third party/s.
Personal information collected online is only used for internally in Graina business to help improve the user experience of our website, products and services.
Personal information collected to create Graina account includes:
- Delivery/Billing Address
- Email Address
- Contact number (mobile)
The personal information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased
- To update you on the delivery of the product and for customer support purposes
- To provide you with relevant product information
When you register as a user on graina.com.au, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.
UPDATING YOUR PERSONAL INFORMATION
You can update your personal information at anytime by accessing your account on Graina website.
SECURITY OF YOUR PERSONAL INFORMATION
Graina ensures that all information collected will be safely and securely stored.
We protect your personal information by:
- Restricting access to personal information
- Maintaining technology products to prevent unauthorised computer access
- Securely destroying your personal information when it’s no longer needed for our record retention purposes
Graina uses 128 bit SSL (secure sockets layer) encryption technology when processing your financial details. It is the industry standard.
DISCLOSURE OF PERSONAL INFORMATION
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from Graina website.
In exceptional circumstances, Graina may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
Graina is committed to complying with the Privacy Act and the National Privacy principles.
COLLECTION OF COMPUTER DATA
When you visit Graina, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
- Your computer’s IP address
- Cookies that may uniquely identify your browser or your Graina account
- Webpage you were visiting before you came to our site
- The pages with in Graina you visit
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). Your credit card details are not stored on our company systems.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Graina uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Graina may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Graina does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Graina site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Graina.com.au.
You can set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.
Graina reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Prices can and do change regularly. Our website is constantly updated as price changes are received from our suppliers. All of our prices are in Australian Dollars (AUD) and prices are inclusive or Goods and Services Tax (GST).
COMPLAINTS ABOUT BREACHES OF PRIVACY
If you are not satisfied with the way in which we handle your enquiry or complaint, please alert us immediately by emailing us at firstname.lastname@example.org.