A.B.N. 97 605 610 455 Graina PTY LTD trading as Graina
We take the privacy of our customers very seriously and we will only collect and use your personal information as outlined below.
Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.
Graina does not sell, share or trade your personal information collected online with third parties.
Personal information collected online will be strictly for internal use only to help improve the user experience of our website, products and services.
When you create a Graina account the personal information we collect may include your:
Date of Birth
To deliver the products you have purchased
To update you on the delivery of the product and for customer support purposes
To provide you with relevant product information
When you register as a user on graina.com.au, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.
You can update your personal information at anytime by accessing your account on Graina website.
Graina ensures that all information collected will be safely and securely stored.
We protect your personal information by:
Restricting access to personal information
Maintaining technology products to prevent unauthorised computer access
Securely destroying your personal information when it’s no longer needed for our record retention purposes
Graina uses 128 bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard.
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from Graina website.
In exceptional circumstances, Graina may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
Graina is committed to complying with the Privacy Act and the National Privacy principles.
When you visit Graina, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
Your computer’s IP address
Cookies that may uniquely identify your browser or your Graina account
Webpage you were visiting before you came to our site
The pages with in Graina you visit
The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). Your credit card details are not stored on our company systems, there is secure transaction that occurs through a ANZeGate (A proprietary gateway provided by ANZ Bank).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Graina uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Graina may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Graina does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Graina site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Graina.com.au.
You can set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.
Graina reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Prices can and do change regularly. Our website is constantly updated as price changes are received from our suppliers. All of our prices are in Australian Dollars (AUD) and prices are inclusive or Goods and Services Tax (GST).
If you are not satisfied with the way in which we handle your enquiry or complaint, please alert us immediately by emailing us at email@example.com.